PRIVACY
PERSONAL DATA PROTECTION & COOKIES POLICY
Preamble
(Last Updated 2.26.21)
Thank you for visiting www.coco-kisses.com (the “Website”) which is made available by COCO KISSES™ (hereinafter “COCO KISSES™, “We” or “Us”).
This Personal Information Protection and Cookies Policy (hereinafter the "Privacy Policy" or “Policy”) informs you about how We collect, use, disclose and otherwise “process” the personal information that We collect about customers, users of and visitors to our Website (hereinafter "You"), including when You use and place orders through the Website (hereinafter the "Personal Information"), as well as the rights You may have in relation to your Personal Information. Personal Information means any information that identifies or could be used to identify an individual person and includes other similar terms like personal information or personally identifiable information. The type of information that We collect about You depends on your particular interaction with our Website, but generally includes the information described in Section 1.2 below.
Your use of our Website, and any dispute over privacy, is subject to this Policy and COCO KISSES™ General Terms and Conditions of Sale, which is incorporated by reference into this Policy and includes applicable limitations on damages and the resolution of disputes.
Note: This Privacy Policy is current as of the Last Updated date set forth above. COCO KISSES™ may amend the terms of this Privacy Policy. Please check this page regularly to ensure that You agree with any changes. We will post any changes to this Privacy Policy on our Website. If We make any changes that materially affect our practices with regard to the Personal Information We have previously collected from You, We will endeavor to provide You with notice in advance of such change, such as via email or prominent notice on the Website.
1. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
1.1 How do We Collect your Personal Information?
We Collect Personal Information as follows:
directly from You when You use our Website and our services (completion of various forms on the Website, placement of an Order, direct communication with Us through our customer service department, etc.);
automatically when You access or use the Website (cookies, technical details, browsing information, etc.);
indirectly from third parties.
1.2 What Personal Information do We collect?
COCO KISSES™ collects several types of Personal Information about You:
Information that You provide directly.
We collect Personal Information that You provide directly when You use our Website and our services, such as when You:
Create an on-line account
Place an Order,
Request that We call You on the telephone, or when You interact with Us through e-mail,
Register to receive our e-mails and newsletters,
Take part in any sweepstakes, competition, promotion or survey,
Interact with Us through third-party social media,
Request customer support,
Interact with Us in any other way.
The categories of Personal Information that We collect include:
Account and Registration. We collect information, including Personal Information, directly from You, such as when You create an online customer account with Us to use our Website. The information We collect includes information such as your name, email address, telephone number, contact information, mailing address, billing information, purchase history, login details, and credit card payment information. Please note that We do not store your credit card information. We may also ask You or allow You to submit certain optional information, which may include your favorite products and services, preferences and other account profile information. You may also place an order on our Website without creating an online customer account, but We will collect the information necessary to process your order such as your contact information and billing information.
Communications and Customer Service. When You email us, call Us, or otherwise contact us, We maintain records about our interactions and communications with You, including the nature of the request, name and contact information. In addition, when You contact one of our advisers, your conversations may be recorded to ensure quality service.
Sweepstakes. If You participate in our sweepstakes offered on the Website, We may collect information to process prize winnings, announce results to participants, contact winners, administer prizes, comply with law, and maintain records of winnings, including your name and contact information.
Information that We collect automatically and from third parties.
We automatically collect certain Personal Information about You when You access or use the Website, and We also collect certain information from third parties, including:
Social Networking Websites: information provided to Us by the social media service You use through our Website, or from your activity on Our social media pages. Specifically, when You share your experience with COCO KISSES™ with other customers, You use a social media and provide information about yourself to this social media and to us.
Other Third Parties. We may also obtain information about You from other sources and combine it with the Personal Information We already have about You. For example, We may receive information from our third-party partners with whom You have interacted and authorized to share your Personal Information with us, such as for commercial solicitation or targeted advertising purposes. It generally concerns demographic data (e.g., income, class, age bracket, gender, etc.), contact information (e.g., e-mail address, telephone number, etc.) and preferences, interests and purchase tendencies. In some cases, We may also collect information that You supply about other people, such as when You decide to purchase and send products to someone, or when You take part in a game on our Website and decide to invite your friends to join the game. We only use this information to respond to your requests, and do not send marketing communications to your contacts unless they elect to receive communications from us.
Usage Data and Log Files. We automatically collect information such as the following about your use of Website or the device that You use to login to our Website, through cookies, web beacons, log files and other methods. The information We collect includes log files, IP address, app identifier, device ID, advertising ID, location information, browser type, device type, domain name, the Website that led You to our Website, the Website to which You go after leaving our Website, the dates and times You access our Website and perform certain activities; device name and model; operating system type, name, and version; the length of time that You are logged into or using our Website, and the links You click and your other activities within the Website (“Usage Data”). We may combine Usage Data with other information that We have collected about You. Please see the section Cookies and Other Tracking Mechanisms below for more information.
1.3 For what purposes do We use Personal Information?
In this context, We use your Personal Information as set forth below:
Providing and Improving Our Website. To provide and maintain our Website; to fulfill your orders and requests; to process your payments; to provide troubleshooting; to manage your participation in a sweepstake; to improve our Website; to develop new features, products, or services; to perform technical operations, such as updating software; and for other customer service and support purposes.
Marketing and Communications. To communicate with You about your account and use of our Website via email, including to send You product updates; to respond to your inquiries; to provide You with news and newsletters, and other information We think may interest You; and for other informational, marketing, or promotional purposes. Please see section 2 for more information about how to change your communications preferences. We may also send You notifications by text message if You have opted in to receive them.
Personalizing Content and Ads. We may use the information We collect about You to personalize the information and content We display to You, including marketing content, as well as providing You with more relevant ads.
Research and Analytics. To better understand how users access and use the Website and products, and for other research and analytical purposes, such as to evaluate and improve our Website and business operations and to develop additional products, services and features.
Protecting Rights and Interests. To protect the safety, rights, property, or security of COCO KISSES™, the Website, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity that We consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Policy or our Terms of Use.
Legal Compliance. To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
General Business Operations. Where necessary for the administration of our general business, accounting, recordkeeping and legal functions. As part of our routine business administration, such as employee training, compliance auditing and similar internal activities.
1.4 To whom may We disclose your Personal Information?
In general, We may share your information, including Personal Information, as follows:
Service Providers. We may disclose your information to our vendors, service providers, agents, or others who perform functions on our behalf. For example, We may disclose your information to third-party service providers to process payments on our behalf or to anti-spam and anti-bot service providers.
Social Networking Websites. When You use social media buttons that may be offered on our Website, data related to your identification is automatically sent to the corresponding social media operator. You may also share certain information or content from our Website on social media. The information collected by or provided to third-party social media platforms is subject to the privacy policy for that platform, not this one.
Any third-party company which may, in the event of the restructuring of COCO KISSES™, acquire all or part of COCO KISSES™ or merge with our company. We may disclose your information to another entity in connection with an acquisition or merger, sale or transfer of a business unit or assets, bankruptcy proceeding, or as part of any other similar business transfer, including during negotiations related to such transactions.
Any authority, court or other third party for protection of our rights and interests or to ensure legal compliance. We may disclose your Personal Information to protect the safety, rights, property, or security of COCO KISSES™, the Website, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity which we, in our sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Policy or Terms of Service. We may also disclose your Personal Information to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; in response to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a government official.
Aggregate and De-Identified Information. We may disclose aggregate, anonymous, or de-identified information about users for marketing, advertising, research, compliance, or other purposes.
1.5 Is any Personal Information transferred across national borders?
We are a global company, and the Personal Information that We collect about You may be transferred to, accessed or stored in and subject to requests from law enforcement in jurisdictions outside of your home jurisdiction. Some of these jurisdictions may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which We process it, including through appropriate written data processing terms and/or data transfer agreements.
1.6 How long do We store your Personal Information?
As a general rule, We retain your Personal Information for as long as necessary to fulfil the purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, as required by clients and to enforce our agreements. We may retain Personal Information for longer where required by our regulatory obligations, professional indemnity obligations or where We believe it is necessary to establish, defend or protect our legal rights and interests or those of others.
2. WHAT ARE YOUR RIGHTS?
Access, Amend and Correct. You have the right to request to access your Personal Information. You may also request correction of your Personal Information should they be inaccurate or incomplete, and to limit the processing of this Personal Information while it is being corrected. If You already have a customer account, You may access, update and/or delete much of your Personal Information by accessing your account. You also may contact Us directly at dpo@fenty.com. Please note that we may maintain historical copies of the Personal Information You have requested to amend or delete in certain circumstances, such as where necessary to comply with a legal transaction, where related to transactional records and in support of our internal business operations.
Opting Out of Marketing. We may send periodic promotional or informational emails to You. You may opt out of such communications by following the opt-out instructions contained in the email or emailing Us at dpo@fenty.com.
Complaints. We will take steps to try to resolve any complaint You raise regarding our treatment of your Personal Information. You also have the right to raise a complaint with the privacy regulator in your jurisdiction.
For any questions related to your rights and the processing of your Personal Information, please contact Us customerrelations@coco-kisses.com.
3. HOW IS YOUR PERSONAL INFORMATION SECURED?
We have implemented precautions to protect the information We collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity.
4. MINORS
Our Website is not intended for children. We do not knowingly collect information about children. You must be at least 13 years of age to share your Personal Information with Us. If We are notified that a minor under 13 years of age has submitted Personal Information to Us, We will delete such Personal Information and any associated account.
If You are more than 13 but less than 16, You hereby recognize and warrant that You have your parents’ or legal guardian’s consent to use this Website and provide your Personal Information to Us.
5. ANALYTICS, ADVERTISING AND TRACKING
As explained in this section below, We process Personal Information in order to assess how visitors use our Website, to operate and improve our Website, to personalize content and to reach our Website users with more relevant information and offers.
Cookies and Other Tracking Mechanisms.
We and our service providers use cookies, pixels, java script, and other tracking mechanisms to track information about your use of our Website. We or our service providers may combine this information with other information, including Personal Information, We collect from You.
Cookies. A "cookie" is a connection indicator that refers to a text file that may be stored in a dedicated location on the hard drive of your device (computer, tablet, smartphone, etc.) when You visit the Website. A cookie enables the originator (Us or our web analytics service providers - specifically Google) to identify and recognize the terminal in which it is stored, throughout the cookie's validity or storage period.
Disabling Cookies. Most web browsers automatically accept cookies, but if You prefer, You can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell You how to prevent your computer from accepting new cookies, how to have the browser notify You when You receive a new cookie, or how to disable cookies altogether. Our cookie management tool also allow You to manage the categories of cookies you may accept or not depending on the specific purposes of each type of cookies. Some cookies are absolutely necessary to the operation of the Website and cannot be deactivated.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (also referred to as web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of users of our Website, help Us manage content, and compile statistics about usage of our Website. We and our third-party service providers also may use clear GIFs in HTML emails to our customers, to help Us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Log files. Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version and internet browser type and version. This information is gathered automatically and stored in log files.
Do-Not-Track Signals. Our Website does not respond to browser do-not-track signals. For more information about do-not-track signals, please click https://allaboutdnt.com/. You may, however, disable certain tracking as discussed in the Cookies and Other Tracking Mechanisms section above (e.g., by disabling cookies).
More Info and Choices. For more information about the type of Cookies present on our Website, please refer to our cookie management tool policy.
You may also obtain more information about targeted or “interest-based advertising” and opt-out of many ad networks at www.aboutads.info/choices (Digital Advertising Alliance).
Please note that blocking some types of Cookies may impact your experience of the Website and the services We are able to offer. Besides, opting out of participating ad networks does not opt You out of being served advertising. You may continue to receive generic or “contextual” ads on our Website. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs. Please note, that many opt-out mechanisms are cookie based; so, if You delete cookies, block cookies or use another device, your opt-out will no longer be effective.
Interest based advertising, Custom Audience and matching
In order to manage our advertising on third-party sites and online services and to measure and improve our ads and marketing efforts, We may work with third-party ad compagnies, ad exchanges, channel partners, measurement services and ad networks. These thirt parties may use cookies, web beacons or other tracking technologies to collect information about your use of the Website and your activities across other websites and online services, which they may associate with cookies and persistent identifiers, in order to provide You with more relevant advertising or other content on our Website and other websites or services, and to measure the performance of such advertising. Their activities and your choies regarding their use of your information is subject to and set out in their own policies. Please see our cookie management tool for information about the third party advertising cookies on our Website.
We may disclose certain information (such as your email address) to third parties - such as Facebook, Instagram, etc. - so that we can better target our ads and content on these third parties' platforms or networks to others persons with whom You share similar interests.
6. THIRD PARTY WEBSITES
There may be links to third-party websites or services that We do not control, and which are governed by their own confidentiality and personal information protection policies (such as social media). This Policy does not apply to third-party websites. Please review the confidentiality and personal information protection policies of the third-party websites that You visit to understand how they process your Personal Information. COCO KISSES™ shall not be liable for any use of your Personal Information by any third parties.
7. HOW CAN YOU CONTACT US IF YOU HAVE QUERIES OR COMPLAINTS?
For any questions concerning this Policy or for any queries or complaints regarding your Personal Information, please contact Us any time at the following address:
10573 West Pico Blvd., Suite 162
Los Angeles, CA 90064-2348
If You have a complaint about the way We collect and process your Personal Information, You also have the right to contact your local data protection or privacy regulator.